DiscEcho

 Return and Replacement Policy 

Last Updated: Oct. 30th, 2026

DiscEcho creates made-to-order vintage CD and cassette player frames. Please review your product selection, personalization details, and delivery address carefully before completing your order.

By using our website, you acknowledge this Return and Replacement Policy.

 Personalized and Made-to-Order Items 

Personalized items are final sale. Once your order has been confirmed and entered production, it cannot be returned, exchanged, or refunded.
This policy applies to products with names, messages, custom artwork, approved proofs, or other personalized details. We cannot accept returns or exchanges because of a change of mind, color preference, updated message, or changed gifting date.

 Non-Personalized Items 

You may request a return for an eligible non-personalized item within 30 days of delivery.
To qualify, the item must be unused, in its original condition, and returned in its original packaging. Please include your order number or proof of purchase with your request.
Contact us at support@discecho.com before sending an item back. Do not send products to the manufacturer or return address without our instructions.

 Damaged, Defective, or Incorrect Orders 

If your item arrives damaged, has a manufacturing defect, or does not match your approved proof, contact us within 30 days of delivery at support@discecho.com
Please include:
   •   Your order number
   •   A clear description of the issue
   •   Clear photos of the product, packaging, and damage where applicable
After we review your request, we may offer a remake, replacement, partial refund, or refund based on the circumstances.

 Order Changes and Cancellations 

Payment confirms the details of your order, including personalization, product selection, and shipping address.
Contact us as soon as possible if you need to change an order. We will try to help before production begins, but we cannot guarantee changes or cancellations once an order has entered production.

 Refunds 

Once we receive and inspect an approved return, we will email you our decision. If we approve a refund, we will issue it to your original payment method.
Your bank or payment provider may need additional time to post the refund to your account.
Shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect because of our error.

 Return Shipping 

For approved returns of non-personalized items, you are responsible for return shipping costs unless we confirm that the return resulted from our error.
We recommend using a trackable shipping service for items valued over $75. DiscEcho cannot issue a refund for a return that does not reach us.

Contact Us 

For questions about privacy, security, or your personal information, contact:
DiscEcho
Website: discecho.com
Email:support@discecho.com
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801
phone:+1(959)246-9688